c8888 Privacy Policy
Protecting your personal information on the c8888 platform is our top priority. This policy explains how we collect, store, and use your information.
This Privacy Policy ("Policy") applies to all players and visitors using the c8888 platform and its related services. By using the c8888 website or app, you are considered to have accepted the terms described in this Policy. We are committed to ensuring the protection of your privacy and information.
Data Collection — What We Need to Know
c8888 collects only the information necessary to provide its services. The following categories of information are collected:
Information You Provide Directly
- Full name and date of birth
- Email address and mobile number
- Current address and country
- Documents required for identity verification (e.g., national ID card)
- Preferred language and communication method
Automatically Collected Information
- IP address and device type
- Browser and operating system information
- Login time and session duration
- Activity history on the platform
- Data collected through cookies and tracking technologies
Financial Information
- Payment method identifiers (bKash, Nagad, Rocket, bank account numbers)
- Deposit and withdrawal history
- Transaction amounts and timestamps
Gaming-Related Information
- Game play history and preferences
- Betting patterns and amounts
- Bonus usage information
Purpose of Data Use
c8888 uses collected information for the following legitimate purposes. Your information is never sold to any third party for commercial benefit.
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Completing registration, login, and account verification processes | Contract performance |
| Payment Processing | Securely completing deposit and withdrawal transactions | Contract performance |
| Customer Service | Providing support via live chat and email | Legitimate interest |
| Fraud Prevention | Detecting and preventing suspicious activity | Legitimate interest / Legal obligation |
| Responsible Gaming | Identifying excessive gaming risks and providing support | Legitimate interest |
| Marketing Communications | Sending relevant offers and updates (subject to consent) | Consent |
| Service Improvement | Improving platform functionality and user experience | Legitimate interest |
Data Storage and Security
c8888 applies industry-standard security measures to protect your personal information. Our servers and databases are secured with SSL (Secure Socket Layer) encryption, and all data transfers are conducted through encrypted channels.
Data retention periods are determined by legal requirements and the nature of the service. Certain information may be retained for the required legal period even after an account is closed. Once that period expires, the information is securely deleted or anonymised.
Important: c8888 will never ask for your password, full payment details, or one-time passcode over the phone or by email. If you receive any such request, contact our customer support immediately.
Security Measures
- 256-bit SSL/TLS encryption
- Two-factor authentication (2FA)
- Regular security audits and testing
- Access controls and staff data-protection training
- Suspicious activity detection system
- Firewall and data backup management
Sharing Information with Third Parties
c8888 never sells your personal information and does not transfer it to third parties for commercial purposes. However, information may be shared on a limited basis in the following cases to deliver our services:
■ Payment Processors
Necessary information is shared with bKash, Nagad, Rocket, and banking service providers to process transactions. They may only use this information to handle the specific transaction.
■ Technology Service Providers
We work with trusted partners for cloud hosting, cybersecurity, and analytics services. Strict confidentiality agreements are in place with these partners.
■ Legal Authorities
Necessary information may be provided in response to a court order or a lawful request from a law enforcement agency. In such cases, we share only the information that is required.
■ Anti-Fraud Organisations
Specific information may be shared with relevant verification bodies for anti-money laundering (AML) and fraud detection purposes.
Your Data Rights
Every c8888 user has the following rights regarding their own information. To exercise these rights, contact our customer support.
Right of Access
You may request a copy of the information we hold about you at any time.
Right to Rectification
You may request correction of any inaccurate or incomplete information.
Right to Erasure
You may request deletion of your information in certain circumstances.
Right to Restrict Processing
You may request that processing of your information be temporarily paused in certain circumstances.
Data Portability
You may request your information in a structured, machine-readable format.
Right to Object
You may object to marketing communications or certain types of processing.
After receiving your request to exercise a right, c8888 will respond within a reasonable time. Identity verification may be required in some cases, and certain information may be required by law to be retained.
Cookies and Tracking Technologies
Cookies are small text files stored in your browser. The c8888 platform uses various types of cookies to ensure smooth service.
You can disable cookies at any time by changing your browser settings. However, disabling certain cookies may limit some platform functionality.
Types of Cookies
- Essential Cookies: Required for login sessions and security
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Help improve the platform
- Marketing Cookies: Used to show relevant advertisements (subject to consent)
Protection of Minors' Data
c8888 is an entertainment platform for adults only. Only those aged 21 or above may use this platform. c8888 does not knowingly collect information from anyone under the age of 21.
An age verification process is carried out at the time of account registration. If there is reason to believe that a minor's information has been collected, the relevant account will be suspended immediately and the information will be deleted.
If you become aware that a minor in your household is using c8888, please notify our support team immediately.
Policy Changes and Updates
c8888 reviews this Privacy Policy from time to time and updates it as needed. For any significant changes, a notice will be sent to your registered email or a notification will be displayed on the platform.
Continued use of the platform after a policy update will be considered acceptance of the new policy. If you do not agree with the changes, you may request to close your account.
Tip: Make it a habit to review this Privacy Policy regularly so you stay informed about how your information is being used.
Privacy Contact Information
For any questions or concerns about this Privacy Policy, or to exercise your data rights, contact the c8888 support team through the following:
Customer Support Centre
Email [email protected]
Live Chat Active 24/7 — contact us directly from any page on the platform
Support Language Support is available in both Bengali and English
Support Hours 24 hours a day, 7 days a week
Before Submitting a Request
- Submit your request while logged into your account to exercise data rights
- Contact us from your registered email address for identity verification
- Clearly state the type of request in your submission
- Due to legal obligations, deletion of certain information may not be possible
Related Policies & Pages
Along with this privacy policy, you are advised to read the following policies and information pages of c8888: